Welcome to iShāde Cosmetic (“we”, “us”, “our”). By accessing or using this website and purchasing our products, you agree to the following Terms & Conditions. If you do not agree, please do not use this site.

1. Use of our website

1.1 You must be at least 18 years old to place an order on this website.
1.2 You agree to use the site only for lawful purposes and not to disrupt or damage the site or its content.

2. Products, pricing and availability

2.1 All prices are listed in INR and include applicable taxes unless stated otherwise.
2.2 We reserve the right to change prices, offers, product details, packaging and availability at any time without prior notice.
2.3 Colours and textures shown on the website may vary slightly due to screen settings and lighting; this does not constitute a defect.

3. Orders and payment

3.1 Placing products in the cart does not guarantee availability; your order is confirmed only after payment is successfully processed and you receive an order confirmation email.
3.2 We may cancel or refuse any order in case of suspicion of fraud, incorrect pricing, stock issues or incorrect information; in such cases, any amount collected will be refunded as per our refund process.
3.3 You agree to provide accurate, complete and current billing, shipping and contact details.

4. Shipping and delivery

4.1 Shipping charges, delivery timelines and serviceable locations will be displayed at checkout or on our Shipping Policy page.
4.2 Delivery timelines are estimates only; delays may occur due to courier, logistics or unforeseen events. We are not liable for delays beyond our reasonable control.
4.3 Risk of loss passes to you upon handover of the order to the carrier/courier service.

5. Returns, replacements and refunds

5.1 Due to the nature of cosmetic products, returns are accepted only under conditions described in our Returns/Refund Policy (for example: wrong item received, damaged in transit, manufacturing defect).
5.2 Products must be unused, unopened and in original packaging, unless the issue is related to damage or defect.
5.3 Eligible refunds will be processed to the original payment method within a reasonable period after we receive and inspect the returned product.

6. Allergies, patch tests and disclaimer

6.1 Our products are formulated with skin‑friendly ingredients, but individual reactions may vary. Always perform a patch test before full use.
6.2 We are not responsible for any individual allergic or adverse reactions to ingredients; discontinue use and consult a doctor if irritation occurs.
6.3 Information on this website is for general cosmetic purposes only and is not medical advice.

7. Intellectual property

7.1 All content on this website, including logo, brand name “iShāde Cosmetic”, text, images, graphics and design, is owned by or licensed to us and is protected by applicable intellectual property laws.
7.2 You may not copy, reproduce, modify, distribute or use any content for commercial purposes without our prior written consent.

8. User accounts and content

8.1 You are responsible for maintaining the confidentiality of your account details and for all activities carried out under your account.
8.2 If you submit reviews, comments or other content, you grant us a non‑exclusive, royalty‑free licence to use, display and share that content for marketing and promotional purposes, in compliance with applicable law.
8.3 Content that is abusive, defamatory, offensive, illegal or spam may be removed at our discretion.

9. Third‑party services and links

9.1 Payments, shipping, analytics or other services may be provided by third‑party partners. Their terms and privacy policies will apply to those services.
9.2 We are not responsible for the content, accuracy or practices of third‑party websites linked from our site.

10. Limitation of liability

10.1 To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from the use of our website or products.
10.2 Our total liability for any claim relating to a purchase will not exceed the amount actually paid by you for that order.

11. Indemnity

11.1 You agree to indemnify and hold us harmless from any claims, losses, liabilities or expenses arising from your misuse of the website, violation of these Terms, or infringement of any rights of a third party.

12. Privacy

12.1 We collect and process personal data in accordance with our Privacy Policy, which forms part of these Terms & Conditions.
12.2 By using this site, you consent to such collection and use of your data.

13. Governing law and dispute resolution

13.1 These Terms & Conditions are governed by the laws of India.
13.2 Any disputes will be subject to the exclusive jurisdiction of the competent courts located in Gujarat (or your chosen city), India.

14. Changes to Terms & Conditions

14.1 We may update these Terms & Conditions from time to time.
14.2 The latest version will always be available on this page, and continued use of the website after changes means you accept the updated terms.

15. Contact us

If you have any questions about these Terms & Conditions, please contact us at:
Aanaya Lifescience Pvt Ltd – iShāde Cosmetic
420 GATEWAY BUSINESS STREET OPPOSITE SHYAMDHAM MANDIR SARTHANA JAKATNAKA KAMREJ ROAD SURAT 395006
Email: support@ishadecosmetic.com
Phone: 9512767979